Your Data Is Private

Privacy Policy

Effective Date: 12-08-2021


Trace and Identify (Australia) is subject to the Federal Privacy Act 1988 and National Privacy Principles.
Type of information collected:
  • Name, address, occupation, age, contact information;
  • Statements made by claimants and witnesses;
  • Employment history;
  • Video and other photographic recordings and images.

Trace and Identify (Australia) will not disclose information about our client/s, nature of their business, email address, IP or other personal or business information gathered from anyone when providing our investigative services. We take reasonable steps to protect all personal information provided be it electronically and/or hard copy.

Trace and Identify (Australia) is contractually bound by confidentiality and non-disclosure service agreements with our clients. Due to the nature of the work we undertake, we can neither confirm nor deny whether any party is the subject of an investigation unless required to by a court order.

Trace and Identify (Australia) will not disclose to anyone the content of emails sent to us unless it is with the author’s explicit authority or written request.

Sending email messages or attachments to us for any lawful purpose will not have their information disclosed to anyone not connected with Trace and Identify (Australia). All information obtained will be held in the strictest of confidence. Any information supplied will be only used for the purpose for which it was intended by the sender.

Should any individual believe our actions or methods have compromised their privacy as defined under the Act, such individual can request in writing to reveal the information we have with respect of that individual and/or request that we delete the collected information. Anyone requesting access to such data must satisfy us in accordance of the Act as to their identity and lawful purpose for the request.

All or any of our commitments expressed above are relinquished where we are required to co-operate with a lawful process of a law enforcement agency duly authorised by law to access such data and information, or are required to relinquish such commitment under legal process or subpoena.

We reserve the right to make changes in this privacy statement and the ways we gather, use, disclose, and manage a client’s data. We encourage review of the above from time to time to know what information we collect and how we use it.