OUR PRIVACY POLICY

  1. The Privacy Act

Trace and Identify (Australia) acts in accordance with the Privacy Act 1988 (“Act”) and is subject to the Australian Privacy Principles contained within the Act. We refer to “personal information” as any information about a person that identifies them. This includes but is not limited to full name, date of birth and address. When we collect this information from you, we may advise a specific purpose for its collection and will handle this information in accordance with the stated purpose.

For our services, we will need your name and contact details as well as sufficient information about the matter to enable us to properly handle your instruction.

  1. How We Collect, Hold, Use and Disclose Personal Information

We collect personal information from persons directly whenever possible and limit the personal information we collect to that which is necessary for our functions or activities. We may also collect personal information about a person from searches and enquiries including internet, social media and directory searches, other public record searches, interviews and surveillance in accordance with law.

We store personal information securely to limit unauthorised access to, or modification or disclosure of, your personal information. We protect personal information by way of password protection on electronic documentation, and lock and key for physical documentation held in our office.

Hard copy information (paper files) is no longer required to be stored by law (after 7 years since file inception) and shall be removed through secured waste bins.

We will always seek your consent prior to using or disclosing your personal information for another purpose, unless we are required or permitted by law to do so without seeking your permission.

  1. Kinds of Personal Information We Hold

The personal information we hold may include your full name, address, contact telephone number(s) and/or email address(es). We may also hold any other personal information that you provide to us or which we collect as part of our ordinary business activities.

We retain this information to assist us in the understanding of your preference and expectations of service.

  1. Disclosure of Personal Information to Other Organisations

We may need to disclose your personal information to certain contractors or subcontractors of ours that provide service support. We enter into contractual agreements with these parties which ensures the disclosure of information is only limited to the intended purpose for which the information has been disclosed. We may also disclose personal information to a person or organisation, where that person or organisation has engaged us to collect the information on their behalf.

  1. Personal Information Transferred to Us Online

If you provide any personal information to us online by way of a referral form or by email, the privacy and security of the information cannot be guaranteed unless we have previously indicated beforehand that the information will be protected by certain means.

  1. Accessing and Correcting Your Personal Information

Under the Act you have the right to ask for access to personal information we hold about you. If you request access to your personal information, we will respond to your request within 30 days.

You also have a right to request that we correct your personal information and, if you make such a request, we will respond within 30 days.

If you ask, we must give you access to your personal information and take reasonable steps to correct it if we consider it to be incorrect, unless there is a law that allows or requires us not to. In most cases, we’ll provide access to and attend to correction requests free of charge, but if your request requires significant effort or expense on our part, we may ask you to compensate us for that.

If we refuse to give you access to your personal information, we will give you a written notice that sets out our reasons for the refusal and the mechanisms available to you to complain. Similarly, if we refuse to correct your personal information, we will provide you with a written notice including the reasons for such refusal and the mechanisms available to complain.

You may also ask us to associate with your personal information a statement that you believe the information is incorrect.

  1. How to Make a Complaint

Please contact us using the contact details provided below if you have a complaint about how we’ve handled your personal information. We will respond to your complaint within 30 days.

If you are not satisfied with our response or we cannot resolve the issue, you may contact the Office of the Australian Information Commissioner.

  1. Changes

We reserve the right to amend this Privacy Policy at any time. If you have any queries about our management of your personal information, you are encouraged to contact us for further information at traceandidentifyaust@gmail.com